Appointments

Urgent Appointment

Urgent cases are seen the same day.

If you have something urgent and need to be seen the same day where there are no routine appointments available, you may be given an emergency appointment.

Call: 01295 758372 weekdays: 8am to 6:30pm. Note: telephone lines are closed from 1.00pm to 1.30pm each day.

Children under 5 years whose parents or guardians feel they need to be seen urgently, will be seen the same day or a GP will call to decide together the best care.

Routine Appointment

To request a routine appointment in the next 3 to 4 weeks:

  • use our online system: Patient Access
  • phone us on 01295 758372 weekdays between 8am and 6:30pm.
  • visit the surgery and speak with a receptionist, weekdays between 8am (7.30am Wednesdays). 6:30pm (7.15pm Mondays).
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
self care image with suggestions for patients

Boooked routine appointments

Routine appointments with the doctor are for ten minutes and for one ailment. This means that they has time to listen to what you have to say, take details of how long it's been going on and what else is happening that might be causing the problem. Then, you may need to be examined, a test may be needed and you may need a prescription. All of this needs the ten minutes allocated to you.

For more than one problem, ask the receptionist to book a double appointment.

Please don't bring along the rest of your family for the same appointment time with the doctor. Patients who come in and stay longer than their allotted time keep others waiting past their appointment time.

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online for people aged 5 and over. 

Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill, injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the GP or nurse by phone, face-to-face or by text 
  • if you need an interpreter
  • if you have any other access or communication needs
at a pharmacy

Advice and treatment

Pharmacists can give you advice on a range of conditions and suggest medicines that can help.

They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:

  • earache (aged 1 to 17 years)
  • impetigo (aged 1 year and over)
  • infected insect bites (aged 1 year and over)
  • shingles (aged 18 years and over)
  • sinusitis (aged 12 years and over)
  • sore throat (aged 5 years and over)
  • urinary tract infections or UTIs (women aged 16 to 64 years)

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone, by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

Please let us know if you cannot keep your appointment so that we can offer it to someone else.

To cancel your appointment:

  • use your NHS account (NHS website or NHS App)
  • phone us: 01295 758372 weekdays between 8am and 6:30pm
  • reply CANCEL to your appointment reminder text message

Practice Nurse Appointments

Practice Nurses run clinics between 8am and 6pm each day. They offer blood pressure measurement, children's immunisations, travel advice and vaccinations, dressings and a range of other services. On Wednesdays, the nurse will have appointments available from 7:30am.

Blood Test Appointments

If you need a blood test you can call or book online using Patient Access. These appointments are available every morning Monday to Friday.

Dispensary Reviews of the Use of Medicines (DRUMs)

The Dispensary team offer appointments for patients interested in reviewing their medicines and their use. Speak to the receptionist for details.

Call reception on 01295 758372 to book an appointment with one of the team or register with us for Patient Access.

Telephone Advice

Photographs 

If you wish to send in a photograph to the surgery, please call the surgery first and we will arrange to send you secure link to your mobile in order for you to send the photograph directly to your medical notes. Please do not send images of genitalia. 

Urine Samples 

In order to keep our patients and staff safe and to keep within national guidelines, we can no longer accept urine samples without an accompanying appointment. Therefore, please do not drop off a urine sample without making an appointment to see a GP or nurse first.

Urine samples must be in the correct container which reception can give you. This way we know the bottle is clinically clean and has a good screw top which won’t leak!

Home Visits

These are mainly for patients too ill to attend the surgery.

Telephone with brief details of symptoms before 10:30am if possible.

In an emergency, telephone the Surgery: 01295 758372 and the receptionist will then pass your message to the GP.

Primary Care Visiting Service

Oxfordshire GPs were successful in winning a bid for money to trial various service changes across the area. The contract with NHS England is operated for our area by our new collaboration of GP Practices called NOxMed. There are some exciting plans in development but the first of these has started in the shape of the Primary Care Visiting Service (PCVS).

If you ring for a home visit and the doctor thinks that you are suitable, one of the Emergency Care Practitioners from The Early Visiting Service (EVS) will come to see you. The paramedic will then report back to the doctor with the results and they will work together to provide the most suitable care for you.

Patients in the Banbury area will be visited throughout the day and not have to wait until the doctor is free; this allows the GP's to spend more time with patients who may be particularly ill or who may have very complex needs.

These visits are proving very popular, so please do feedback what you think if you are visited by one of the team.

Extended Hours

We offer extended hours at Cropredy Surgery: Mondays 8am to 7:15pm and Wednesdays 7:30am to 6:30pm.

First Aid Unit Clinic (FAU) Enhanced hours - Only at Chipping Norton Health Centre

We offer appointments at the new First Aid Unit (FAU) for all patients (adults and children over 1 years old) with enhanced access hours at Chipping Norton Health Centre.

FAU appointments will be available weekday evenings from 6.40pm to 8pm and Saturdays from 9am to 5pm. 20-minute appointment slots and ALL face-to-face. 

Note: This is NOT a walk-in service and patients will not be seen without an appointment.  

For data protection purposes, it is really important our patients are aware they are being seen at a clinic which has been contracted to provide this service on behalf of Cropredy Surgery and that patients' medical information will be shared with the 3rd party.  

First Aid Unit Clinics (FAU) patient data will be shared with South Central Ambulance Service (SCAS). When we book an appointment, it is for attendance at the FAU in Chipping Norton. You should be aware that the service is being provided by South Central Ambulance Service (SCAS) on our behalf.

Consult Online with eConsult

A great way to ask for a Fitness to Work Note/Sick Note as well as any letter requests or any administration queries. Use eConsult Service here

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