MBBCh (Cardiff) 1992

MBChB (Birmingham) 2006

RGN

RGN

RGN

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and NHS Health Checks. They may act as a chaperone when a patient or doctor requests one.

Nicci Bennett (from 1^st April 19)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Records Administrator

Records administrator

IT Manager

Accounts Assistant

Patient Coordinators

Lee–Ann Hawkes (Senior Patient Coordinator)
Claire Dancer
Beth Andrews
Ceri Rumble
Jill Gilkes

Patient Coordinators provide an important link for patients with the practice and are your initial contact point for general enquiries. Like all members of the team they are bound by the same confidentiality rules meaning that any information given by you is strictly confidential.  Patient Coordinators make most of the patient appointments in addition to other important tasks such as prescription enquiries, registering patients, distributing dispensed prescriptions and taking payments.

It is important that they ask the reason for your call so that they can provide information and direct you to the most appropriate clinician or service depending on your health issue or query. However, if you feel an issue is very private and do not wish to give the reason for your call/appointment request then this will be respected.

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

If you wish to contact The Orchard Health Visiting Team and our Health Visitor Alison Butt, please call 01865 904440

Jenny normally works on Thursday mornings from 08:00 to 12:00 and can be contacted by leaving a message at reception.

District Nurses

If you need to speak to a District Nurse please ring 01865 902006.

Macmillan Nurses
Community Midwives

Please contact reception if you would like to speak to the Midwife or Macmillan Nurses.

Dispensary Manager