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Noticeboard

Important Notice - New Phone System

We are (through necessity) having a new phone system installed on the Monday 16th September 2019. There will inevitably be some disruption to our normal service whilst the installation is taking place and our staff get to grips with the new way of working. Please be patient with us. The system will have several benefits to our patients and staff including a ‘Queuebuster’ facility which lets you know where you are in the queue and will even call you back if there is a long wait. We are hoping normal operation will be resumed very quickly following installation.

Practice Management

Nicci Bennett (from 1st April 19)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mrs Nicola Bennett (f)

Administration

Mrs Ann Maule

Records Administrator

Mrs Esther Staples

Records administrator

Mr Geoff Toon

IT Manager

Mrs Jane Pace

Accounts Assistant

Patient Coordinators


Lee–Ann Hawkes (Senior Patient Coordinator)
Claire Dancer
Beth Andrews
Ceri Rumble
Jill Gilkes


Patient Coordinators provide an important link for patients with the practice and are your initial contact point for general enquiries. Like all members of the team they are bound by the same confidentiality rules meaning that any information given by you is strictly confidential.  Patient Coordinators make most of the patient appointments in addition to other important tasks such as prescription enquiries, registering patients, distributing dispensed prescriptions and taking payments.


It is important that they ask the reason for your call so that they can provide information and direct you to the most appropriate clinician or service depending on your health issue or query. However, if you feel an issue is very private and do not wish to give the reason for your call/appointment request then this will be respected.

Secretaries

Mrs Mary Bradbury
Mrs Esther Staples
 
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