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Please note: We now require 3 working days notice between ordering and collecting medication (excluding weekends and Bank Holidays).

We kindly ask everyone who attends the surgery to continue to wear a face mask to ensure all patients and staff stay safe. Click here for more information on COVID-19

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Read our latest Newsletter - Winter 2021

Practice Management

Nicci Bennett - Practice Manager (from 1st April 2019)

Janice Source - Deputy Practice Manager

The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.

The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Nicola Bennett
Janice Source

Administration

Patient Coordinators

Lee–Ann Hawkes (Senior Patient Coordinator)
Claire Dancer
Ceri Rumble
Helen Hay
Michelle Macartney

Patient Coordinators provide an important link for patients with the practice and are your initial contact point for general enquiries. Like all members of the team they are bound by the same confidentiality rules meaning that any information given by you is strictly confidential.

Patient Coordinators make most of the patient appointments in addition to other important tasks such as prescription enquiries, registering patients, distributing dispensed prescriptions and taking payments.

It is important that they ask the reason for your call so that they can provide information and direct you to the most appropriate clinician or service depending on your health issue or query. However, if you feel an issue is very private and do not wish to give the reason for your call/appointment request then this will be respected.

Ann Maule

Records Administrator

Esther Staples

Records Administrator

Geoff Toon

IT Manager

Jane Pace

Accounts Assistant

Secretaries

Mary Bradbury
Esther Staples
 
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