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Important Notice - New Phone System

We are (through necessity) having a new phone system installed on the Monday 16th September 2019. There will inevitably be some disruption to our normal service whilst the installation is taking place and our staff get to grips with the new way of working. Please be patient with us. The system will have several benefits to our patients and staff including a ‘Queuebuster’ facility which lets you know where you are in the queue and will even call you back if there is a long wait. We are hoping normal operation will be resumed very quickly following installation.

Repeat Prescriptions

Repeat prescriptions may be requested

  • on the form enclosed with the dispensed medicines.
  • By letter (enclose an SAE)
  • By fax
  • In person
  • Online via the link at the top of this page – click here to read more

Please allow two working days before collecting your medicines after 13:00.

Prescriptions are issued for 28 days at a time, except the oral contraceptive pill and HRT, which we issue for three months.

We also provide a seven-day monitored dosage system for patients who need extra help with medicines. Contact the Dispensary Manager for more information by ringing the surgery on 01295 758372 or email us on: (Please note that this email address is not constantly monitored and must not be used for repeat prescriptions or urgent matters.)

Travelling with Controlled Drugs

Before you go, check any rules and restrictions in that destination with the embassy.

Go to 

In general, if your medicine contains a drug listed as schedule 2, 3 or 4 on the controlled drug list, you need to either;

If required your GP can provide you with a letter to travel with but please be aware this is not an NHS service and there is a £30 charge for providing this.

Beating the DRUM for patients' medicines

As part of our dispensing service we offer a Dispensing Review of Use of Medicines (DRUM) to some of our patients.

This review is a face–to–face meeting with one of our dispensers, and is an opportunity better to understand your medicines and their uses. You may be invited for a review when you collect your medicines.

This is an extra service that we offer and not a replacement for seeing the doctor or the nurse so you should still come along for your regular appointments. 

Chip and PIN Machine

We have a Chip and PIN machine in reception for patients who would like to pay for their prescriptions or other services by credit or debit card.

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